Q.What is ISO 9001?

A. ISO 9001 is a set of rules that companies follow to assure that they have the systems needed to meet their customers' needs. It involves writing procedures, following them, and getting the same audited by an accredited registrar who after satisfying himself (by examining the systems) will certify that the required standards are being followed and will then grant certification.

Q. What are the phases involved in getting ISO 9001 certification.

A. The phases of ISO 9001 certification consists of two parts i.e., documentation and certification. The documentation part can be done in house by organization. Normally every company takes help of samples available on internet to develop and introduce the system. The certification is done by an agency accredited in this regard. The certification agency normally divides into activities into two parts documentation review, which may be done with or without visits to your works and compliance audit that is conducted at your site.

Q.What does it cost to get ISO 9001 certification?

A.This depends on several factors as size and complexity of operations, number of locations of plants, willingness of owners, type of standards to be implemented etc.

Q.How long does it take to get ISO 9001 Certification.

A. Depending upon the commitment of the owner-managers, the time taken could be 1 to 3 months.

Q.What is the validity period of ISO 9001 Certification.

A.An ISO certification is granted initially for a period of three years.

Q.Is there any fine on non-compliance after obtaining ISO 9001 certification?

A.No there is no provision of any fine in such circumstances.

Q.Can there be surprise audits to see if the ISO 9001 standards are being adhered to after certification is obtained?

A.There is no such thing as a spot/ surprise ISO 9001 audit. Once the certification is obtained then only surveillance audits are conducted, every year or so that too with prior information.

Q. Can the ISO certification be revoked?

A.Yes, but you will be given every opportunity to correct problems before such drastic action is taken.

Q.Do we have to keep additional manpower for continuous implementation of ISO standards.

A.No. While introducing and implementing the standards the company must get its personnel on train to how the standards are to be implemented on day to day basis. One or more of your staff members are usually trained by training bodies to conduct internal audits as per the requirements of ISO 9001.

Q.What are the advantages of ISO 9001:2008?

A.1. Passport for International Market.
2. Professional Image.
3. Increased customer confidence.
4. Improved quality cut in costs owing to rejection control.
5. Clarity of responsibility and authority.
6. Better and Defined system.
7. Consistent Quality.
8. Improved Cycle Time